Return and Refund Policy

Thank you for shopping at Realcoupon.store. We want you to be completely satisfied with your gift purchases. Our Return and Refund Policy outlines the conditions for returns, exchanges, and refunds. Please read carefully before making a purchase.

Return Window

All returns must be initiated within 30 days of delivery. Items postmarked after this period are not eligible for return, exchange, or refund.

Eligible Items for Return

Returns are accepted for:

• Unopened, unused gift boxes in original packaging with all tags attached
• Items damaged or defective upon arrival
• Incorrect items shipped by mistake

Non-returnable items include:

• Personalized or custom engraved gifts
• Perishable items or food gifts
• Sale or clearance items marked "Final Sale"
• Opened beauty or cosmetic products

Return Process

1. Contact us at info@realcoupon.store within 30 days with your order number and reason for return
2. Receive a Return Merchandise Authorization (RMA) number and return instructions
3. Package item securely in original packaging with RMA number clearly marked
4. Ship to our return address using tracked shipping method
5. Keep return shipping receipt for your records

Refund Options

Condition	Refund Type	Processing Time
Defective/Damaged	Full refund including original shipping	5-7 business days
Change of mind (unopened)	Refund minus 15% restocking fee + return shipping	5-7 business days
Exchange requested	Store credit or exchange (shipping fees apply)	3-5 business days

Shipping and Costs

Customer pays return shipping unless item is defective, damaged, or incorrectly shipped. We do not accept responsibility for lost or damaged return packages without proper tracking. Original shipping costs are non-refundable except for defective items.

Refund Processing

Once we receive and inspect your return (typically 3-5 business days), we process refunds to original payment method. Please allow 5-10 business days for funds to appear in your account. Digital coupons are non-refundable.

International Returns

International customers are responsible for all return shipping costs and customs duties. We recommend using tracked international shipping services.

Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be posted here. Last updated: November 28, 2025.